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TERMS AND CONDITIONS OF SERVICE

Anywhere Port Douglas which is a Queensland family owned and operated business specialising in personal transport. We have many years of experience operating in Far North Queensland.
Queensland Government booking entity authorisation number
167688 
Queensland Government booking hire service licence
188211  |  174636  |  173299  

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  1. Pricing: All prices for our services include relevant tolls and fees applicable to the transfer.

  2. Child Seats: Baby seats, capsules, and child booster seats are provided complimentary. However, you must specify your requirements at the time of booking.

  3. Early Arrival: If you arrive before your scheduled pick-up time, we may not be able to meet you due to prior booked jobs. In such cases, please contact us to arrange a suitable meeting point at your original pick-up time.

  4. Wait Time Period:

    Once the wait time period has passed, we will attempt to contact you using the provided contact number. If we can reach you and you inform us that you no longer require the vehicle, full charges will apply. If you request us to wait, an additional fee of $20 per 15 minutes of extra waiting time will be charged and payable to the driver (please note that extra wait time may not always be possible due to the driver's schedule). If, after the agreed wait time extension, we still have not collected you, the driver will contact you again and inform you that they must leave, and full cancellation charges, including the extra wait time fee, will apply. If we are unable to contact you, the driver will be advised to move on at the end of the wait time period, and full cancellation charges will apply.

    For airport/cruise terminal pick-ups, the wait time period starts either at the flight/cruise arrival time or at the scheduled time of booking if no flight/cruise number information has been provided. We strongly recommend providing flight/cruise information so that we can track your arrival time in case of early or late arrival.

    • Domestic Flight: The wait time period for domestic flights is 20 minutes, starting from the scheduled pick-up time.

    • International Flight: The wait time period for international flights is 45 minutes, starting from the scheduled pick-up time.

    • Non-Airport/Cruise Terminal: The wait time period for non-airport/cruise terminal pick-ups is 15 minutes.

  5. Additional Stops: The rates quoted are for direct trips. Any additional stops along the way must be pre-arranged at the time of reservation, as additional waiting time will be charged at a rate of $25 per 15 minutes.

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6. Cancellations: All cancellation requests MUST be in writing (email or text message).

  • Refunds will be granted within the following time frames:

  • More than 7 days before the scheduled service: 100% refund

  • 7 days to 48 hours before the scheduled service: 100% refund less a $30 Admin Fee

  • 48 to 24 hours before the scheduled service: 50% refund

  • Less than 24 hours before the scheduled service: 0% refund

 

7. No-Show Policy: If the customer fails to meet at the pick-up location and time, misses their flight, or chooses alternative transport without prior contact, it will be considered a no-show. No refund or credit is permitted in such cases. The customer may make a new booking, subject to availability​

 

Vehicle Rules: No food or drink is allowed in the vehicle, except for water in a sealable bottle. If the vehicle requires detailed cleaning due to spills, food, or sickness, resulting in the vehicle being soiled and unusable for a period of time, a cleaning fee of $120 will be charged.

By using our services, you agree to comply with these terms and conditions. If you have any questions or concerns, please contact us for further clarification.

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