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FAQ

How Can We Help?

  • HOW DO I MAKE A BOOKING?
    Booking Request form is located at the bottom of our website to submit your trip request. We strive to reply as quickly as possible to all requests. You may also choose to book your trip by phone, either by calling or texting the number listed on our website.
  • WHAT IF MY FLIGHT IS DELAYED?
    Be assured that our driver will track your flight and will be there to pick you up regardless of any delays, at no extra charge. You do not need to worry about contacting us to inform us of any changes in your flight schedule. We understand that travel can be unpredictable, and we strive to make your experience as stress-free as possible. Our team is dedicated to ensuring your smooth and timely arrival to your destination.
  • CAN YOU BRING LUGGAGE?
    Certainly! We will make sure that your chosen mode of transportation can accommodate the amount of luggage you have with you. Kindly provide this information in the Booking Request form.
  • CAN YOU TAKE INFANTS?
    We are happy to provide rear-facing baby seats for your convenience at no additional cost. To ensure that we have the appropriate seats available for your trip, please specify your request for baby seats in the Booking Request form. Our team will make every effort to accommodate your needs and provide a safe and comfortable ride for you and your little one.
  • CAN I EAT OR DRINK IN THE VEHICLE?
    As per the regulations set by the Queensland Government, it is not allowed to have food and/or drink inside the vehicle, with the exception of bottled water.
  • DO YOU PICK UP ANYONE ELSE?
    No. It is just you and the people you're traveling with.
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